7 Top Ways to Show Appreciation to Customers

Gratitude is a great skill to possess.

“I think gratitude is a big thing. It puts you in a place where you’re humble,” said Andra Day. 

And humility is a wonderful attribute, primarily when serving the public. When you meet up with prospective clients, gratitude is vital. We receive a much better welcome when people see how thankful we are to meet with them and to have their continued support. 

Research has proven that returning customers spend 67% more than new customers, and 82% of customers are brand loyal.

So, what else can you do to show appreciation besides saying thank you?  

Here are some ideas to show your gratitude.

 7 Top Ways to Show Appreciation to Customers

1. Send a Thank-You Note

Send a thank-you note in a letter, hand-written and signed by you.

Sure, it takes a little time, but keeping current customers happy is worth it—especially the ones you genuinely want to maintain a relationship with.

2. Make a Donation

Donate to something close to your customers’ hearts.

If they support a worthy cause you can get behind, consider donating something to these causes in their name. 

3. Offer a Discount

Offer a discount just for them.

One of the easiest ways to build customer loyalty is by rewarding your customers for their business with loyalty cards and retail rewards.

4. Do a Giveaway

Offer a giveaway prize package.

Want to share the love and give out prizes to your fans? Running a giveaway is a great way to show your appreciation. This will excite customers, and they might even tell their friends and colleagues. 

5. Offer Free Services

Offer more free services if possible.

When people began to feel the impact of the coronavirus and social distancing, some companies went above and beyond to help people adjust to a challenging new reality.

Some companies offered free services or better deals on their products. When there is a stressor in your customers’ lives, help out a little more. People notice it and will appreciate your help.

6. Talk Face-To-Face

Engage in face-to-face conversations with your clients.

Ultimately, people want to be seen and heard. Engaging with them in a conversation over video chat or, better yet, in person is a perfect way to thank them for supporting your company daily.

Listen to them rather than just pitching your ideas. Ask about their business and learn how you can genuinely help each other.

7. Acknowledge Them on Social Media

Feature customers on your blog or social media.

If they had a big event that you were able to be a part of, or help with in some way, show it. Portray pictures of the big day with words from them as to how the day went.

This is great to help celebrate their day. It’s also great to get the word out about how you help people.

Whatever you choose to show appreciation will elevate your customer relationship and nurture long-lasting bonds. If you need help printing stationary or customized packaging, let us know. We would love to help!

Advertisement

9 Solid Ways to Combine Digital and Print to Boost Your Campaign

Contrary to popular opinion, print is not dead, and it remains an integral part of marketing and advertising. 

Today, you can’t rely solely on digital ads to increase customer traffic. Likewise, you can’t just rely on old-school advertising to do the job.

Writing words on paper is tactile and fun to hold. It also creates a feeling of value that a pop-up ad can’t do. Paper is something that has to be reckoned with. You can’t just turn a blind eye. You have to physically throw it away–after reading it. 

Once it’s your customers’ hands, you have the advantage of grasping their attention. Be forthcoming about what you are selling or trying to call their attention to.

Using high-quality paper and fine print can give the impression of prestige and quality, and with the physical item in your hands, it is way more engaging for readers than an email or a pop-up.

Digital helps expand on the conversation you started with the customer. It allows for more information to be shared, and it’s interactive in that the customer can click for more information on your website.

So, if you take the best aspects of each marketing tool, you will see the difference compared to running a solely digital or print campaign.

9 Solid Ways to Combine Digital and Print to Boost Your Campaign

1. QR Code

Use a QR code to link to your digital platform.

This is a quick and easy way to get the most out of your advertising.

2. Include Your Web Address

Add your website to the printed pieces.

This way, the customer instantly knows how to get more information or contact you. You can even create a specific landing page for the campaign.

3. Exclusive content

Advertise exclusive content within your print pieces to gain new followers on a specific social platform.

4. Social Media

Use your social media to obtain customer information so you can send on-target materials to them.

5. Giveaway

Advertise a giveaway on your printed piece and include a QR code or URL that takes the consumer to a page where they can redeem the gift.

6. Colors

When combining print and digital efforts, give them a cohesive look by using the same colors and fonts.

7. Campaign Tracking

Add a UTM or Urchin Tracking Module to the web address or QR code that you put on your print campaign.

A UTM is a simple text code that can be added to any URL or webpage to generate Google Analytics data.

8. Hashtags

Printing specific hashtags on materials is yet another way to funnel all marketing channels toward a single campaign

Indiana University used this approach with newly-admitted college students by including the hashtag #IUSaidYes on their acceptance letter packages.

9. Augmented Reality

Use an augmented reality code in your print advertising to stand out more.

This high-tech tactic tracks the results through the code and can also boost your online presence. These two together are unstoppable.

When it comes to marketing, combining digital and print will help boost your campaign and reach the right audience. 

When it comes to print marketing, we are here to help your marketing dollars go further! Contact us today.

4 Things Your Direct Mail Piece Needs to Convert

Direct mail is a simple, cost-efficient way to reach your target market. 

The response rates for direct mail are about five to nine times higher than other advertising channels. However, five to nine times is quite a range. Getting your direct mail to reach the nine times higher statistic requires certain elements. 

Here are four things your direct mail piece needs to convert direct mail into sales. 

1. Personalization

Recipients respond well to personalized advertisements. 

The more personalization, the better your target market can say, “Wow! This is for me!” One study showed that 93% of businesses that incorporated an advanced personalization strategy experienced revenue growth.

Personalization starts with data. The more customer data you have, the more personalized your direct mail can be. Gather data regarding geographic, demographic, and behavioral characteristics so you can… 

  • Include the recipient’s name in all outgoing marketing materials.
  • Reference the client’s past buying history.
  • Suggest products the customer might be interested in. 

To simplify your marketing, try to divide your overall target market into niche audiences with specific pain points. This will allow the mail to be more personalized while still being manageable for your business to execute. 

2. Special offers

Tell the recipient what’s in it for them. 

By including special offers in your direct mail, people will be more likely to act. Make your direct mail more effective by triggering fear of missing out by making the offer for a limited time only or while supplies last. 

If your company struggles to acquire data from your customers, you could have customers fill out a form before they can access the special offer. 

Examples of special offers include:

  • Discounts
  • Exclusive events
  • Free samples

Example: “Scan this QR code, tell us about yourself, and get 25% off your next purchase! For a limited time only.” 

3. Strong writing

The content within direct mail heavily influences readers. 

Create a confident, friendly, accessible piece with direct mail by focusing on the writing. Tips to achieve this include: 

  • Make it accessible to all by using simple language and short sentences.
  • Make it easy to skim by adding headings and bullet points.
  • Tell readers what’s important by making certain words and phrases pop.
  • Include stories readers will enjoy and connect with.
  • Make your first and last sentences count because they are the most frequently read. 

By making the content of your direct mail enjoyable to read, recipients will be more likely to act. 

4. Follow up after sending direct mail

People are busy, and they need reminders. 

Therefore, follow up with your customers after sending direct mail. You can follow up with another direct mail piece, email, or phone call. When doing so, remind the customer about the special deals and your previous point of contact. 

Direct mail is a powerful tool in marketing. But you’re going to want the most conversions for your money. Help convert by including these four strategies in your direct mail campaign. 

We’re here to help you convert when you’re ready to print! Reach out today!